Items ordered and paid for will be processed within 1-4 business days, unless otherwise notified. We use United States Postal Service (USPS) Monday through Friday to ship orders. In case of a holiday, your order will ship on the next business day. USPS typically delivers in 3-5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped. Weekends (Saturday & Sunday) are not considered business days.
Once the package has left Zene Botanicals and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors.
If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. Zene Botanicals LLC does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.
*Please note that business days for shipping and processing times does not include weekends (Saturday & Sunday) and holidays. Processing can be an "additional" set of time separate to your shipping method of choice.
International customs, taxes, and other fees are for the responsibility of the customer. The cost will vary by value and country, so please be aware of the expectations before purchasing. Refunds are not given if a package is refused due to customs fees or any other reason. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order.